Complaints Handling Policy and Procedures
Kennedy Baptist College is committed to developing and maintaining positive relationships with all members of the College community and to the timely resolution of any concern or complaint that may arise. Concerns and complaints will be treated seriously and addressed professionally, competently, and impartially, applying principles of confidentiality and procedural fairness.
We acknowledge that students and parents/guardians may sometimes have a complaint about a decision, behaviour, act, or omission that they feel is unacceptable. Whilst most issues can be resolved through direct discussion, there may be instances in which this is not possible.
For more information about our Complaints Handling Policies:
- Complaint Handling Policy and Procedure for Parents & Community
- Complaint Handling Policy and Procedure for Students
What is a Complaint?
A complaint is an expression of dissatisfaction made to Kennedy Baptist College, related to our services or operations, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.
Complaints about, or allegations of, child abuse, grooming or other harm, whether involving former or current staff or students, another person on College grounds or during school related activities are managed differently from other complaints. Refer to Child Safety Complaints or Allegations for more information.
Lodging your complaint
Please use the following form to lodge your complaint.